Privacy Policy

When you place an order, create an account, or contact us, we collect:

• Name, email address, and phone number
• Delivery address and city
• Order history and purchase details
• Payment references and transaction status from our payment partners (we do not store full card details)
• Device and browser information for security and analytics

We use your information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to support enquiries
• Send restock notifications you have subscribed to
• Improve our store and personalise your experience
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payments are handled by trusted third-party payment providers that use industry-standard security measures. Elyvah does not store full card details on our own systems.

We retain your account and order information for as long as your account is active or as required to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, email us at support@houseofelyvah.com.

We use essential cookies to keep you signed in and maintain your cart. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect site functionality.

We may update this policy from time to time. Material changes will be communicated via email or a notice on the site. Continued use of the store after changes constitutes acceptance of the updated policy.

For privacy-related questions, contact us at support@houseofelyvah.com.